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TICKETING TERMS & CONDITIONS
Pinnacle Connexion Sdn Bhd 202401032642 (1578490-U shall hereinafter be referred to as “PC".
1.Fees are inclusive of programme materials and refreshments and excluding personal expenses. The contents of the event programme, although confirmed at the time of publishing, are subject to change without notice.
2. Malaysian Companies applying for HRDC Corp Grant: Submit grant application via e-TRIS, HRDC system. Select Global Business Conference (No. 10001489292) or NeX SME Growth Workshop 2025 (No. 10001523591) SBL Khas and 30% Upfront payment. Please email us once grant has been approved together with the Grant ID received from HRD Corp. Guide on the HRDC grant application process >> HRDC eTris. Delegate names must be listed in HRD Corp’s e-TRIS system for grant eligibility and approval. Should there be any changes to the no. of pax or delegates’ details, apply for grant modification and HRD Corp’s approval >> HRDC eTris Modification. Please email us changes at least 30 working days prior to the event. Cancellation is not permitted 30 days prior to the event. Delegates shall attend and sign HRD Corp’s attendance T3 form for the registered full days as proof of attendance per HRD Corp’s requirement. Full payment from the delegates’ Company is required for names not listed in HRD Corp’s e-TRIS system or for not attending any of the registered full days. Companies shall pay the difference between the full price and the HRDC-claimable amount under the Allowable Cost Matrix, where applicable.
3. Payment Terms: Following completion and return of the registration form, full payment is required within 5 days from receipt of invoice. PLEASE NOTE: payment must be received prior to the convention date. A receipt will be issued on payment. Due to limited convention space, we advise early registration to avoid disappointment. A 50% cancellation fee will be charged under the terms outlined below. We reserve the right to refuse admission if payment is not received on time.
4. Substitution: Provided that full payment is made, substitutions are allowed up to fourteen (14) days before the event, at no extra charge. Substitutions made within fourteen (14) days to the date of the event are allowed but will be subjected to an administration fee of 10% of the total fee.
5. Cancellation by Participant(s): Once registration has been confirmed, cancellation may be subjected to a 50% cancellation fee of the total fee. Cancellation must be received in writing either by mail or e-mail six (6) weeks before the event date ('the said Period') in order to obtain full credit for any future PC event. PC reserves the right not to issue a credit voucher if the written cancellation is not given to the authorised person-in-charge. There shall be no refund for cancellations made after the said Period. All SST, service charges and other statutory charges shall not be refundable. Non-payment or non-attendance does not constitute as cancellation. Cancellation, Postponement and Changes by PC: In the event that PC permanently cancels the event for any reason whatsoever and provided that the event is not postponed to a later date or merged with another event, the participant(s) shall be given a credit voucher for the amount that the participant(s) has/have paid towards such permanently cancelled event, and such credit voucher shall be valid for up to twelve (12) months ("the Validity Period') and must be used by the participant(s) for another PC event during the Validity Period. For the avoidance of doubt, there shall be no refund of total fees paid or part thereof in the event PC permanently cancels the event, postpones the event, merges the event with another event or make any changes in relation to the event for any reason whatsoever, and PC shall not be responsible for the participants' airfares, hotel and accommodation charges and/or other travel charges incurred by the participants. PC shall also not be held liable for any loss and/or damages resulting from such cancellation, postponement of event, merger of events or changes made in relation to the event
6.Intellectual Property Copyright: All materials produced and/or distributed by PC in connection with the event are protected by copyrights owned by PC and/or third parties. Any unauthorized duplication, publication and/or distribution of such materials are prohibited. Trademarks: All trademarks, service marks and logos used and displayed by PC in connection with the event are registered and unregistered marks of PC and/or third parties. Use of such marks Is prohibited without the prior written consent of PC and/or third-party owners specific for each use and all goodwill generated from the use of any of such marks shall inure to the benefit of PC and/or third-party owners.
7.Data Protection: By signing this Form, the participant(s) confirm(s) that i/he/she/they has/have requested and consented to PC collecting, processing and retaining the participant(s)' information on PC's group companies' database and to be used by PC group companies and disclosed to selected third parties to assist in communicating products and services which may be of Interest to the participant(s). The participant(s) may notify PC at PC's local office or by email at pro.manager@pinnaclezones.com in the event the participant(s) do/does not wish to receive such information. The participant(s) also agree(s) that all phone calls made to PC may be recorded for training and security purposes.
8.Reservation of Rights: While every reasonable effort will be made to adhere to the published or advertised package, PC reserves the rights to change the venue of the event, cancel or postpone the event, change the date of the event or merge the event with another event by notification to all participants of the event thereof AND/OR omit or vary event features and make such changes as deemed necessary with or without notice due to any essential change In circumstances relating to the event which includes, but not limited to, Force Majeure, as defined hereinafter, and/or breach of agreement by any of PC's business partner(s)who has/have an important role In the event.
9.Force Majeure: Events of Force Majeure are such that are unforeseen at the time of agreeing on the event, which prevent the realisation of the event or any travel arrangements subsequent to the date of agreeing on the event, and which are beyond the control of PC. Events of Force Majeure shall include, but not limited to,
Natural Disasters or unexpected conditions: Such as earthquakes, floods, other extreme weather conditions or fire
Government/Authorities Restrictions: Including cancellations or disruptions due to changes in legal provisions, government-imposed restrictions or problems encountered during mobilisation.
Pandemics: Health emergencies or pandemics that may affect the event or travel arrangements
Technological or Supply chain Glitches: Any failures or disruptions in technology, data communication or supply chain that impact the event or related travel arrangements.
10. Code of Conduct: All participants are expected to treat each other and the venue staff with respect. There is zero tolerance for harassment based on race, gender, sexual orientation, etc. Any violation will result in Immediate removal from the event, with no refund.
11. Agreement: The participant(s) hereby acknowledge(s), confirm(s) and agree(s) that:
i. Participant(s) specifically authorise(s) PC to charge the credit card listed here for the amount to be paid by the participant(s); ii. The signing of this Form by the participant(s) constitutes a binding, valid and enforceable agreement between the participant(s) and PC ("this Agreement’); iii. The participant(s) has/have no basis to claim that any payment required under this agreement is at any time improper, disputed or unauthorised in any way; iv. The participant(sl has/have read and understood all the terms and conditions herein stated; and v. PC reserves the right to take all necessary debt collection actions to recover any debts arising from this registration form.
12. Governing Laws: This Agreement shall be governed and construed in accordance with the laws of Malaysia. However, PC is entitled to the exclusive right of submitting to the jurisdiction of the courts in which the participant is domiciled or located.
